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Satisfaction Survey

Listening to the views and opinions of our residents is very important to us and our 2024/25 survey is a chance to tell us what you think about your home and the services that we provide. We will use the information we collect to shape the services we provide to you in the future.

We’ve asked an independent research company called ARP Research to carry out the survey on our behalf. Anything that you say on the survey is confidential, which means that it will not be possible for any person or address to be identified from the eventual survey findings.

If you would like any assistance in completing this questionnaire please call the ARP Research customer helpline on 0800 020 9564. If you have any questions or concerns about this survey, you can also contact Barking and Dagenham Direct on 020 8215 3000 who will be happy to help you.

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If you already have a code, such as from a postal survey, enter it below and click continue.

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For everyone else, enter an email below and click continue to login. You will also get a copy of your code emailed to you.

The survey is being carried out on the behalf of Reside by an independent specialist called ARP Research according to the Market Research Society Code of Conduct. The survey is confidential, which means that once processed your answers will not be linked with your identity without your consent and will be treated and stored according to the General Data Protection Regulation (GDPR). We do not use any of the information you provide for direct marketing or other non-research activities. For more detail please click here.
 
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