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Satisfaction Survey

The 2024 tenant satisfaction survey is very important to us, and is your chance to tell us what you think about your home and the services that we provide.

This is part of the government’s Tenant Satisfaction Measures. Every year all social housing landlords must publish a range of standard tenant satisfaction information which will include some of the results from this survey.

If you’d like some help completing the survey or if you need technical support just email or call the ARP Number on 0800 020 9564. If you have any other questions about your tenancy please contact us on 01226 787 878.


If you already have a code, such as from a postal survey, enter it below and click continue.


For everyone else, enter an email below and click continue to login. You will also get a copy of your code emailed to you.

The survey is being carried out on the behalf of Berneslai Homes by an independent specialist called ARP Research according to the Market Research Society Code of Conduct. The survey is confidential, which means that once processed your answers will not be linked with your identity without your consent and will be treated and stored according to the General Data Protection Regulation (GDPR). We do not use any of the information you provide for direct marketing or other non-research activities. For more detail please click here.

For details on how your information is used at Berneslai Homes, how we maintain the security of this and your rights to access the information we hold about you, please click here.