Your views are really important to us and this is your chance to tell us what you think of the services we provide. We are running a survey to help us understand your opinions, and what you would like to see us do in the future.

So please take a few minutes to fill in the survey. It should be returned in the enclosed freepost envelope, which does not need a stamp, or alternatively you can just fill it in online at the address printed above. Whichever you choose, your unique code will be entered into a prize draw to win up to £100 in shopping vouchers!

We’ve asked an independent research company called ARP Research to carry out a survey on our behalf. Anything that you say on the survey is confidential; it will be used to look at the overall trends in customer satisfaction.

  • It won't take long to complete the survey. Don't worry about taking too long on each question, as your immediate answer is fine
  • Many questions require an answer before you can continue to the next section
  • You can pause the survey to resume at a later time - just use the button at the bottom of any page

If you have any questions or concerns about this survey, or need a copy in an alternative format, please ring Customer Services on 01524 582000.

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