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Tenant Survey

Your views are really important to us and our 2021 survey is a chance to tell us what you think about your home and the services that we provide.

The survey is being carried out on behalf of Caerphilly Homes (Caerphilly County Borough Council’s housing team) by an independent company called ARP Research Limited. Your answers are confidential. This means that the Council will not be able to link your answers to your name or address without your agreement.

By completing the survey you can enter the free prize draw, with a chance of winning up to £250 in shopping vouchers.

If you have any questions or concerns about this survey please contact Caerphilly Homes on 01443 864086 or email


If you already have a code, such as from a postal survey, enter it below and click continue.


For everyone else, enter an email below and click continue to login. You will also get a copy of your code emailed to you.

You have a number of rights in relation to the information we hold about you, including the right of access to your information and the right of complaint if you are unhappy with the way your information is processed. For further information on how we process the information and your rights please click here.

The survey is being carried out on the behalf of Caerphilly Homes by an independent specialist called ARP Research according to the Market Research Society Code of Conduct. The survey is confidential, which means that once processed your answers will not be linked with your identity without your consent and will be treated and stored according to the General Data Protection Regulation (GDPR). We do not use any of the information you provide for direct marketing or other non-research activities. For more detail please click here.