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2024 Survey

Your views are really important to us and this is your chance to tell us what you think of the home and services you receive. We are running this survey to help us understand your opinions, and what you would like to see us do in the future.

This is part of the government’s Tenant Satisfaction Measures. Every year all social housing landlords must publish a range of standard customer satisfaction information which will include some of the results from this survey.

As a thank you, the code from all completed surveys will be entered will be entered into a draw to win one of 10 prizes of £25 each in vouchers!

If you have any questions or concerns about this survey, need a copy in an alternative format, or require someone to help you complete it, please ring us on 0300 123 6633 or email 

For any technical difficulties please contact


If you already have a code, such as from a postal survey, enter it below and click continue.


For everyone else, enter an email below and click continue to login. You will also get a copy of your code emailed to you.

We have provided your contact details to an independent company called ARP Research to carry out this survey on our behalf in line with data protection rules (GDPR) and the Market Research Society Code of Conduct. Anything you tell ARP Research is completely confidential which means that, however you take part, your answers will be separated from your identity. In addition, your details will only be used for this survey and will be stored for no longer than necessary. For more detail please click here.