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Satisfaction Survey

We want to hear what matters most to you in our 2024 Customer Satisfaction Survey. By completing this survey you can tell us what you think, to inform our services and how we deliver them.

For tenants this is also part of the new annual Tenant Satisfaction Measures that the government has just introduced. Brunelcare will publish the results from the survey annually as part of a core set of performance measures.

By taking only 5-10 minutes to complete the survey you can enter the free prize draw, with a chance to win one of to win one of four Love2Shop Gift Cards worth £100, £75, £50 or £25!

If you have any questions or concerns about this survey or would like the survey in a different format, please ring Brunelcare on 0117 914 4257 or email

For any technical difficulties please contact


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For everyone else, enter an email below and click continue to login. You will also get a copy of your code emailed to you.

We have provided your contact details to an independent company called ARP Research to carry out this survey on our behalf in line with data protection rules (GDPR) and the Market Research Society Code of Conduct. Anything you tell ARP Research is completely confidential which means that, however you take part, your answers will be separated from your identity. In addition, your details will only be used for this survey and will be stored for no longer than necessary. For more detail please click here.