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Satisfaction Survey

Listening to the views and opinions of our tenants is very important to us and our 2021 survey is a chance to tell us what you think about your home and the services that we provide. We will use the information we collect to shape the services we provide to you in the future.

We would very much appreciate your help. By completing the survey you will automatically be entered into the free prize draw, with a chance of winning up to £100 in shopping vouchers.

We’ve asked an independent research company called ARP Research to carry out the survey on our behalf. Anything that you say on the survey is confidential, which means that it will not be possible for any person or address to be identified.

If you have any questions or concerns about this survey you can contact Waverley Borough Council’s Housing service on 01483 523546 and we will be happy to help you.


If you already have a code, enter it below and click continue.


For everyone else, enter an email below and click continue to login. You will also get a copy of your code emailed to you.

The survey is being carried out on the behalf of Waverley Borough Council by an independent specialist called ARP Research according to the Market Research Society Code of Conduct. The survey is confidential, which means that once processed your answers will not be linked with your identity without your consent and will be treated and stored according to the General Data Protection Regulation (GDPR). We do not use any of the information you provide for direct marketing or other non-research activities. For more detail please click here.